One primary goal of WeServ is to provide working applications that help customers attain their business objectives. For both legacy and leading-edge platforms, WeServ makes use of best practices to create vertical applications that satisfy customer requirements across all major industries.

WeServ likewise has the domain knowledge and application development capability for horizontal cross-industry processes such as financial accounting, human resource management, customer relationship management (CRM), business intelligence and data warehousing, enterprise application integration (EAI), electronic document management, work management, and enterprise asset management.

Project engagements may involve any or all phases of the entire life cycle of a project: from requirements analysis, design, construction, testing, packaging & delivery, up to application maintenance. In particular, the specific application services below have proven to be quite in demand.

The industries we serve include banking and finance, telecommunications and utilities, retail and distribution, government, and manufacturing.

Software Applications Development and Maintenance
Developing, maintaining and enhancing custom application software on open platforms as well as on selected proprietary platforms using Visual Basic, C, C++, Visual C++, Java, J2EE, .NET, Cobol and PRO-IV

Application Portfolio Maintenance
Performing adaptive maintenance, preventive maintenance, defect management, enhancement service, mandates, production support services, audit certification, process improvements, and role-specific responsibilities for an application software portfolio

Software Testing and QA
Conducting end-to-end testing and quality assurance of software applications to meet all the quality requirements of the customer

Software Package Implementation
Selecting, implementing, and maintaining software packages such as SAP Business One, Enterprise Asset Management, Orisoft HRIS, SunSystems Financials, Newgen Document Management System, and BEA

Application Platform Conversion
Converting existing applications from one technology platform to another without functional changes, thereby enabling legacy applications to become Internet-enabled, or moving them into more cost-effective open architectures

Technology infrastructure is an important investment and competitive advantage for enterprises. WeServ provides support for the entire spectrum of the ICT infrastructure, from computing platforms (including environmental facilities and system software), through the network elements, into remotely-located desktops and terminals. That way, customers avoid the finger pointing and the complicated processes that come with managing multiple tech vendors.

Every ICT infrastructure investment follows a standard life cycle (plan → design → build → roll-out → operate). WeServ provides the appropriate support services for any or all of the phases of this life cycle. We simplify the customer's life, by providing a single window for technology support services.

Technology Helpdesk Support Services
WeServ offers very flexible first-line phone-based helpdesk services for basic desktop, server, network, software and other ICT-related problems. By providing access to the knowledge base of our centralized technology help desk, WeServ gives a cost-effective single point of contact for phone-based tech support, customer assistance, problem routing/monitoring, call logging, and call management services.

Systems Management Services
The services cover the whole life cycle of enterprise systems management from planning to deployment to maintenance, covering the use of well-known solutions from Computer Associates, Tivoli, HP OpenView and other system management software. We provide support to different niches of enterprise systems management such as capacity planning, performance management, service level reporting, web management, and desktop management. These services are available as a one-time service option or on a recurring basis.

Network Management Services
A host of professional and outsourcing services are available to meet the network management requirements of customers. These services have a wide-ranging scope, which include: network consultation, network design, project management, and network implementation services. For network maintenance services, WeServ offers customer technical support, network assessment services, and customer education services.

With the latest developments in ICT, certain business processes have become very intensive users of technology. There are a few countries, such as the Philippines, that aggressively offer remote IT professional technology-enabled services aimed at an offshore client base with the track record of delivering robust mature services worldwide.

WeServ offers a variety of technology-enabled services with the proven experience and a track record of globally-acceptable service levels. The company offers technology-enabled services that include business process outsourcing (BPO) and customer contact center services.

Using a combination of internal service delivery capabilities, augmented with alliances with the leading specialist service companies in the country, WeServ offers the best of the technology-enabled services from the Philippines.

Customer Contact Center Services
Existing and emerging communications technologies are being used to meet the challenge of a competitive economy. WeServ believes that nowhere is this more apparent than in call center services. Call center technologies have evolved considerably, because of the convergence in voice and data communications, computer telephony integration, and other related technologies. Multi-skilled agents, who provide world-class levels of service, answer inbound calls and initiate outbound calls. WeServ has always been a leading integrator of the products and services needed for a successful implementation of a call center.

Business Process Outsourcing
BPO enables organizations to offload entire ICT-intensive business functions (as opposed to native technology functions) to an offshore service provider like WeServ. The service involves ICT infrastructure, workflow, human talent, and best practices. All of these are integrated in services that support business functions such as logistics, procurement, human resources, accounting, CRM or other administrative or customer-related functions. BPO presents a significant opportunity to reduce costs and increase efficiency. WeServ can own, administer, and manage the selected business function(s) based on defined and measurable performance metrics indicated by the customer.

Our Human Resource Assets
In the services industry, the quality of an organization's workforce ensures the company's success. That is why WeServ considers human resources its biggest asset. Their collective expertise, experience and work ethics enables WeServ to go for global opportunities.

"Client satisfaction can never be compromised" is WeServ's battlecry. To keep customers happy, WeServ ensures that it has the best qualified people, developing the "WeServ work ethic", which is synonymous with professionalism, dependability, and quality of service.

WeServ achieves this through well-defined and continuous training programs to impart the technology expertise and the professional personal skills needed to succeed on the job. Through existing procedures that have been certified by international bodies and the use of internationally recognized project methodologies, staff productivity is maintained at a high level.

However, WeServ also realizes that recruiting good people is only the beginning. The bigger challenge is in keeping and maintaining very skilled and experienced "veterans", with many years of actual project experience behind them.

WeServ addresses this concern in two ways. First, the diverse mix of actual projects (foreign and local, across various industries, and running on different operating platforms) provides a stimulating and challenging work environment. Secondly, WeServ ensures employee satisfaction by providing superior compensation, by Philippine standards. In particular, fringe benefits and personnel policies were creatively crafted to culturally fit the needs of the employee base.

This two-pronged approach allows WeServ to maintain employee turnover rates at levels significantly below Philippine industry average. At the end of the day, the lower staff turnover benefits customers, who value the continuity especially for long-term projects.

Through the famous "WeServ attitude", WeServ can achieve a professional yet comfortable relationship between its people and its customers. The company believes that success can only be measured through its customer's success.

One-Stop Shop for all technology-related services needs
WeServ started as a software service offering as the needs of the offshore outsourcing market evolved through the years. Customers today are looking for partners who can employ the same principles in addressing various business needs beyond application software services.

These needs may be in the form of business applications deployment, application portfolio maintenance, implementation of ICT infrastructure, technology support and maintenance. Sometimes these needs extend even beyond the traditional boundaries of ICT, into non-ICT business services that are very technology-dependent.

WeServ understands these needs. That is why we have developed a comprehensive portfolio of services to offer our customers. These fall under three major categories: Application Services, Technology Support Services, and Technology-Enabled Services.

For application services, WeServ offers an entire spectrum of services. Custom application software development is still a major business line, with strong capability in software construction and application definition. This would include the traditional areas of offshore programming or software platform conversion.

In addition to software development, WeServ offers application package customization, and implementation for leading vertical and horizontal applications. There is also the capability to provide remote application maintenance and operations support services, whether for tailor-fitted applications or for off-the-shelf package implementation.

On the technology support sector, WeServ offers support services for the complete life cycle of customers' technology infrastructure (plan → design → build → roll-out → operate). These support services are offered across all major brands and architectures, providing a single accountability to make life easier for the customer.

As ICT becomes more pervasive, WeServ now also offers technology-enabled services for ICT-intensive business services. These include business process outsourcing (BPO) and call center services, as well as certain specialized niches such as medical transcriptions, CAD/CAM mapping, animation and cartooning.

The common denominator for these services is WeServ's high-quality yet cost-effective approach.

Reliable Services at Competitive Rates
Since its inception, WeServ's goal is to compete and win projects in the international market. What give the company confidence are the inherent advantages of the Filipino knowledge worker and the benefits of working with a Filipino company. The Filipino advantages are their professional skills, their mastery of the English language, and their work ethics, all packaged with very competitive charge-out rates.

Using these advantages, WeServ developed an approach to bringing its capabilities to the market. For most of its projects, the approach is to properly segment the work, identify significant work packets, and perform them offshore in the Philippines. This provides the greatest costs savings for the customer. WeServ has invested in well-defined remote methodologies and reliable communications infrastructure, so that its customers can at any time check the progress and quality of projects.

However, WeServ realizes that not all facets of work can be done offshore. As needed, WeServ also brings its people to the customer site, to better understand the customer's needs and for better coordination. Over the long term, and when the customer's confidence and requirements grow, WeServ's on-site people eventually become the window to sending more work offshore.

WeServ's offshore methodology takes into account cultural diversities between the Philippines and overseas countries. The company's ultimate objective is to deliver quality work output, within the cost and time schedules of the customer.

This model has worked very well for WeServ. To support its undertakings in the major continents of the world, WeServ has set up overseas offices, which facilitate the administrative and legal requirements of doing projects in the different countries. WeServ will open other offices in regions whenever it is viable. Currently, WeServ has the following overseas offices:

• WeServ Systems Inc. (United States)
• WeServ Systems plc. (United Kingdom)
• WeServ Systems Ltd. (Japan)

Service with a Smile - The WeServ Way
Service to customers is the very reason for WeServ's continued existence. As a people, Filipinos are very good in processes that require caring and service. Software development is no different. This is why WeServ has consistently won confidence from various companies with its superb customer care, on top of the professional skills and work ethics of WeServ staff.

From the various engagements across many parts of the world, one can quickly derive a composite characterization of the WeServ professional.

Many clients consider WeServ staff as "hands-on". Although the company will never have the flashiest sales pitch, it would much rather roll up its sleeves and get the work done fast, even for those jobs that other organizations may find too simple, too dirty or too mundane.

WeServ people are "detail-oriented". While the company does not ignore the "big picture", the company knows that the trickiest part is in the details. Miscommunication, unsecured risks, and unexpected problem areas often result from project details that are glossed over. WeServ spends the extra time to get the project right the first time around.

Many customers and partners consider WeServ professionals as "easy to deal with". Perhaps this is a distinct cultural trait of the Philippines, and not just a behavioral quirk of WeServ. Its people blend in easily with customer teams. Their individual preferences and habits are easily set aside, for the greater good of the team.

Others say that WeServ staff provides "service with a smile". WeServ will go the extra mile, to provide customers the highest satisfaction levels possible. Armed with WeServ's tried and tested methodologies for application, technology platform, and technology-enabled services, its global work teams are guided by strict quality standards global ICT requirements.

And these teams will always serve their clients with a smile.