The world of telecommunications is heavily influenced by rapidly evolving and expanding technology; the industry players find themselves in a position where innovation and cost effectiveness are keys that lead to success.

One of the largest Telco companies in the US has partnered with WeServ primarily for the application maintenance, support and enhancement of its customer care and billing systems. WeServ provides adaptive maintenance, defect maintenance, enhancements, mandates, preventive maintenance, production support, and other role-specific responsibilities.

WeServ’s robust support teams deliver unwavering commitment to the satisfaction of our clients. Our programs for maintenance and quality assurance, coupled with proactive methodologies, give our clients peace of mind in the knowledge that we keep a resolute watch over their systems. This leaves our clients to divert their much needed focus on other matters.

WeServ delivers defect resolution, production and test support, quality assurance, as well as other client-based requests. And with these deliverables and collaboration, the client company enjoys such benefits as the availability of a diversified resource pool, reduced operating costs and the preservation of domain skill and knowledge.

The skills employed in that project consist of JCL, COBOL, PL1, DB2, IMS, DB/DC, and VB/ Oracle.

Other projects in the telecommunications industry include implementation of a 24-hour call-in service, an integrated voice Internet pre-paid platform, for multiple clients, and an automated debiting calling system for customers.

WeServ has also given software solutions to a large energy and utilities company, with a customer relationship management and warehousing service. We provided 24/7 phone and email support, technical training and a second level on-site support.

Through multiple established skill sets, experience and technologies, as well as cost effective and efficient practices, WeServ continues to be the preferred Information Technology service provider and partner to leading telecommunication companies all over the world.