Using these advantages, WeServ developed an approach to bringing its capabilities to the information technology services market. For most of its projects, the approach is to properly segment the work, identify significant work packets, and perform them offshore in the Philippines. This provides the greatest costs savings for the customer. WeServ has invested in well-defined remote methodologies and reliable communications infrastructure, so that its customers can, at any time, check the progress and quality of projects.

However, WeServ realizes that not all facets of work can be done offshore. As needed, WeServ also brings its people to the customer site, to better understand the customer's needs and for better coordination. Over the long term, and when the customer's confidence and requirements grow, WeServ's on-site people eventually become the window to sending more work offshore. WeServ's offshore methodology takes into account cultural diversities between the Philippines and overseas countries. The company's ultimate objective is to deliver high-quality work output, within the budget and time schedules required by the customer. This model has worked very well for WeServ. To support its undertakings in the major continents of the world, WeServ has set up overseas offices, which facilitate the administrative and legal requirements of doing projects in the different countries. WeServ will open other offices in regions whenever it is viable. Currently, WeServ has the following overseas offices:

• WeServ Systems Inc. (United States)
• WeServ Systems plc. (United Kingdom)
• WeServ Systems Ltd. (Japan)

Service with a Smile - The WeServ Way
High quality information technology service to customers is the very reason for WeServ's continued existence. As a people, Filipinos are very good in processes that require caring and service. Software development is no different. This is why WeServ has consistently won confidence from various companies with its superb customer care, on top of the professional skills and the work ethic of WeServ staff.

From the various engagements across many parts of the world, one can quickly derive a composite characterization of the WeServ professional.

WeServ people are detail-oriented. While the company does not ignore the big picture, we know that the trickiest part is in the details. Miscommunication, unsecured risks, and unexpected problem areas often result from project details that are glossed over. WeServ spends the extra time to get the project right the first time around.

Many customers and partners consider WeServ professionals pleasant to deal with. This is a distinct cultural trait of the Philippines, as well as a behavioral characteristic of the people at WeServ. Our people blend in easily with customer teams. Their individual preferences and habits are easily set aside, for the greater good of the team.

Others say that WeServ staff provides "service with a smile". WeServ will go the extra mile, to provide customers the highest satisfaction levels possible. Armed with WeServ's tried and tested methodologies for application, technology platform, and technology-enabled services, its global work teams are guided by strict quality standards global ICT requirements.

Our Human Resource Assets
In the services industry, the quality of an organization's workforce ensures the company's success. That is why WeServ considers its human resources its biggest asset. Their collective expertise, experience and work ethic enables WeServ to go for global opportunities in the information technology industry.

"Client satisfaction can never be compromised" is WeServ's battlecry. To keep customers happy, WeServ ensures that it has the best qualified people, developing the "WeServ work ethic", which is synonymous with professionalism, dependability, and quality of service.

WeServ achieves this through well-defined and continuous training programs to impart the technology expertise and the professional personal skills needed to succeed on the job. Through existing procedures that have been certified by international bodies and the use of internationally recognized project methodologies, staff productivity is maintained at a high level.

However, WeServ also realizes that recruiting good people is only the beginning. The bigger challenge is in keeping and maintaining very skilled and experienced "veterans", with many years of actual project experience behind them.

WeServ addresses this concern in two ways. First, the diverse mix of actual projects (foreign and local, across various industries, and running on different operating platforms) provides a stimulating and challenging work environment. Secondly, WeServ ensures employee satisfaction by providing superior compensation, by Philippine standards. In particular, fringe benefits and personnel policies were creatively crafted to culturally fit the needs of the employee base.

This two-pronged approach allows WeServ to maintain employee turnover rates at levels significantly below Philippine industry average. At the end of the day, the lower staff turnover benefits customers, who value the continuity especially for long-term projects.

Through the famous "WeServ attitude", WeServ can achieve a professional yet comfortable relationship between its people and its customers. The company believes that success can only be measured through its customer's success.

Diversity

WeServ takes pride in its ability to adapt and thrive across different cultures. Highly experienced software engineers and project managers, who can speak exceptional English and Nihongo, are highly valued members of the WeServ family.

To address socio-cultural challenges such as differences in communication language and cultural business norms, Fujitsu adopts innovative staffing strategies. One of these is the use of Japanese language (Nihongo) capable Systems Engineers, commonly referred to as Bridge SE's (BSE's), for the Japan market. Aside from being knowledgeable in the Japanese language, BSE's are also experienced in observing societal as well as cultural aspects of business dealings with customers. BSE's have JLPT (Japanese Language Proficiency Test) Certification as well as JITSE (Japanese IT SE) Certification.